Today, I had two nasty customers.
I worked in the fitting-room a lot in Sears. One customer asked me to get her a different pants size. I went to the usual place which was where it should be for it of course, however, I didn't find any size 20. The next thing I did was to check the plus size section just in case to the regular sizes were mixed up. But no luck. So I had to go back and told her very politely "sorry, I'm afraid we don't have the size you're looking for." She wore an angry look immediately, "You didn't have intention to look for it at all! That's why!" Lots of my other customers stopped whatever they were doing and started gawking at us. Confused and very disappointed, I was instantly short of words. I apologized: "I'm really sorry but I couldn't find any." She pulled the 18 size from my hands, snapped the door closed and stormed out, "I will find it!" I was left alone.
She was back with size 20 in a minute and pointed it to me, "Look!!! I found one." She didn't even bother my explaination and left with a scorning and triumphant look. I knew the pants must have been moved to somewhere else, which the customer knew and I didn't.
I was wondering why people sometimes get angry so easily at other people and don't give slight respect to other people's service? I really tried to help her and to give her good service. But it looked like I didn't want to sell her at all; It was like I didn't bother looking for her in the first place; it was like I was the only reason the clothes got moved off place! Show a little respect to other people's work, please! Maybe a little bit more understanding too.